Customers Benefit, Too
Outsourcing in Eastern Europe may give global organizations a cost advantage, but it offers several customer-focused benefits as well. Amit Shankardass, senior vice president of solution planning at ClientLogic, cites three key areas in which customers see returns.
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Read the article at: 1 to 1 : Peppers and Rogers
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- Erase Dumb Contacts, Melt Snowballs and Enhance the Voice of the Customer
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