Sometimes the practice of looking at your business from the customer's point of view can pay huge dividends. Case in point: <A HREF=”http://www.1to1.com/linkpass.aspx?Action=ExternalUrl&URL=www.hp.com&FROM=INSIDE&User_ID={user_id}&cid={campaign_id}”>Hewlett-Packard's</A> enterprise personalization program. After looking at how enterprise customers viewed their communications practices, HP has provided almost all of them with personalized information access, resulting in positive revenue and customer satisfaction scores to back its success.


Read the article at: 1 to 1 : Peppers and Rogers

Similar Posts:

• CRM For Beginners – Customer Relationship Management Basics
• Use Forums To Improve Customer Relationship Management
• Forum Perils for Customer Relationship Management
• 3 Reasons Why CRM Strategies Fail
• What You Need to Know About CRM

Related Content ...

• CRM For Beginners – Customer Relationship Management Basics
• Use Forums To Improve Customer Relationship Management
• Forum Perils for Customer Relationship Management
• 3 Reasons Why CRM Strategies Fail
• What You Need to Know About CRM