Readers Respond to Best Buy Practices
Last week's article about Best Buy's customer-centric initiatives prompted both positive and negative feedback about the retailer.
Read the article at: 1 to 1 : Peppers and Rogers
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Last 5 posts in 1 to 1 : Peppers and Rogers
Related Content ...
- Forum Perils for Customer Relationship Management
- Use Forums To Improve Customer Relationship Management
- The Process of Change in Marketing Approaches
- The Voice of the Customer Is a Critical Feedback Loop
- If You Benchmark, You’ll Find Customer-Centricity Sells Itself
