Erase Dumb Contacts, Melt Snowballs and Enhance the Voice of the Customer
The best way to approach customer contact is to work to eliminate the need for contact at all. That was the message from Bill Price, president of Driva Solutions and first vice president in charge of global customer service for Amazon.com, speaking before delegates at the CustomerThink Leadership Summit in June.
Read the article at: CRMGuru Website
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