How Do You Find Profitable Customers? Get To Know Your Own
Once you know about customer value, your best customers’ migration path and what would lead those customers to defect, you enter a whole new acquisition game, writes Graham Hill.
Read the article at: CRMGuru Website
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Related Content ...
- 3 Reasons Why CRM Strategies Fail
- The Voice of the Customer Is a Critical Feedback Loop
- Where Does Customer Lifetime Value Fit in Your Strategy?
- To Hear the Voice of the Customer, Listen Outside the Box
- You Can’t Gauge Your Business Success Without Effective Measurement
