If You’re Going by the Old Rules, You Don’t Know Your Customer
Is your bank’s marketing strategy still powered by the old rules? asks Alan See, who explains that under the old rules, marketing uses a “spray and pray” approach to business development that reaches a large number of the wrong targets.
Read the article at: CRMGuru Website
Similar Posts:
- RBC Finds a Customer-First Strategy Builds Loyalty and Profit
- For a Driving-Force Metric, Consider CPX
- Inside Scoop: What Role Does a “Chief Customer Officer” Play?
- CRM Futures: What If the Customer Were in Complete Control?
- When It Comes to Strategy, Don’t Take a Page From Telecoms
Last 5 posts in CRMGuru
Related Content ...
- RBC Finds a Customer-First Strategy Builds Loyalty and Profit
- For a Driving-Force Metric, Consider CPX
- Inside Scoop: What Role Does a “Chief Customer Officer” Play?
- CRM Futures: What If the Customer Were in Complete Control?
- When It Comes to Strategy, Don’t Take a Page From Telecoms