When In Rome, Don’t Speak Greek: Marketers and Sales Need a New Mindset
When Gary Schmidt and Morris Karolicki went to work with a “disfunctional” organization, they found that marketers focused on dissecting and proving why sales was wrong. While they may have been right and winning the battle, they were losing the war—badly.
Read the article at: CRMGuru Website
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- Inside Scoop: You Can Sell Products and Please Customers
- How Do You Trump Willy Wonka? Align Your People to a Customer-Centric Organization
- Employee Expectations Key To Customer Retention in Today’s Workplace
- For a Driving-Force Metric, Consider CPX
- If You’re Going by the Old Rules, You Don’t Know Your Customer