You Know You Don’t Have a Customer-Centric Strategy When …
Who really needs a customer-centric strategy, anyway? Clearly, you don’t. But how can you be sure you’re not kowtowing to customers? This list, polled from our guru panel and other experts, can help you make sure you keep all talk of strategy and customer-centricity at bay.
Read the article at: CRMGuru Website
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- If You Benchmark, You’ll Find Customer-Centricity Sells Itself
- How Do You Trump Willy Wonka? Align Your People to a Customer-Centric Organization
- Inside Scoop: You Can Sell Products and Please Customers
- What You Shouldn’t Have Is a Failure To Communicate
- Collaboration Is Critical in a Multi-Channel B2B Environment
