Patent are the source of the technological innovation and detailed mining of patent literature is proven to be useful for Competitive Intelligence. This article attempts to analyze importance and methods for the patent data mining and their future use in the competitive intelligence.

A distinguishing feature of UPS's customer strategy is our use of technology integration
to create one-to-one relationships with each of our customers and strengthen their value
propositions. The approach took root in the late 1990s as the emergence of the Internet
helped us enable our customers to track their packages. That tracking convenience
equipped our customers with a much better way to serve their customers.